Digital Product Delivery Policy

Digital Product Delivery

All digital products sold through our store are delivered electronically. No physical item will be shipped.

After completing your purchase, you will receive:

• An order confirmation email

• A separate email containing your download link(s) or access instructions

Delivery is typically instant but may take up to 15 minutes depending on payment processing and email provider delays.

Download Access

Please ensure the email address entered at checkout is correct. If you do not receive your digital product within 15 minutes:

• Check your spam or promotions folder

• Search for emails from our store

• Contact our support team for assistance

File Access & Usage

Digital products are intended for personal use only unless otherwise stated. Unauthorized redistribution, resale, sharing, or reproduction of our digital products is prohibited.

Technical Issues

If you experience problems accessing or downloading your purchase, contact our support team with:

• Your order number

• The email used at checkout

• A description of the issue

We will work to resolve the issue as quickly as possible.

Refunds

Due to the nature of digital products, all sales are final once the product has been delivered or accessed.

Refunds may only be issued in cases where:

• The file is corrupted or inaccessible

• The wrong product was delivered

• A duplicate purchase occurred

Contact Us

For support or questions regarding your digital purchase, contact us at:

support@zendesk.simlekeyz.com